Customer Support Associate, Expansion Markets
More and more customers choose Sellpy and we need to keep up by adding one more Customer Support Associate to focus on our expansion markets.
Join the team and make a positive impact by supporting our customers in a wide variety of errands in the world of second hand e-commerce.
💙 Sellpy’s vision is to empower everyone to live circularly. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision and are ready to see their work contribute to a sustainable future.
Customer Support Associate, Expansion Markets
As our next colleague, you will have an important role in enabling customers in our expansion markets, focusing on France, Poland and the Netherlands. Sellpy has both selling and buying customers in all three areas, and our team is responsible for supporting them over chat, email and phone when required. We specialise in unique items at Sellpy, giving you plenty of fun challenges that you definitely haven’t faced before.
You'll get to work with international customers in this role, so if you speak French, Dutch, or Polish, that's a big bonus!
In short, you will
- Create satisfaction for the buyers and sellers in our international markets.
- Pick up inquiries via chat, email and phone when required.
- Learn lots from tech and sustainability in a fast-paced environment.
- Help to improve our service based on customer feedback.
- Contribute to how we expand our processes in customer support.
Requirements
- A structured and service-minded mentality.
- Spoken and written fluency in English is essential as this is our company language.
- An interest in finding solutions and improving the offer for our customers.
We’d be impressed if you have
- Spoken and written fluency in either French, Polish or Dutch.
- Worked in a fast-growing, product-focused startup environment
You get to
- Be part of a modern company that's driving the change towards a sustainable lifestyle where you will develop and work on meaningful challenges on a daily basis.
- Work from Stockholm or Berlin, depending on your location.
- Benefit from hybrid work from our offices in Stockholm (Medborgarplatsen) or Berlin (Kreuzberg), and from home.
- Work with highly skilled and motivated colleagues.
- Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more).
- Gain new skills with unlimited access to a learning platform.
Location
Berlin or Stockholm, based on your location.
Form of employment: Full-time
Start: As agreed upon
- The teams
- Customer Support
- Locations
- Medborgarplatsen, Berlin
- Remote status
- Hybrid Remote
What’s working at Sellpy like?
We never settle for less and strive to always improve. We exist to build a better future and must therefore keep a progressive mindset, where new ways of thinking are welcomed instead of shot down. Together we turn the not so good into great, and keep what makes us happy and effective.
Teamwork is important – you can’t make a big change unless everyone’s in on it. We help each other out when needed and celebrate every achievement. We’re convinced that if everyone’s happy to go to work each day, we’ll do our best work together.
About Sellpy
Sellpy’s vision is to empower everyone to live a circular life. We believe there is huge financial, social and environmental value in prolonging the life of things and clothes. We are proud to be the leading service for second hand items, and one of the fastest-growing scale-ups in Sweden. Since launching, we have given new life to more than 20 million pre-owned items, saving almost 100.000 tons of CO₂.
Customer Support Associate, Expansion Markets
More and more customers choose Sellpy and we need to keep up by adding one more Customer Support Associate to focus on our expansion markets.
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