Customer Support Associate - German Speaking
More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team.
We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges.
Sellpy’s vision is to empower everyone to live circular. We see a tremendous financial, social and environmental value in making sure unused items are put to use again. We are looking for colleagues who share this vision, and who are ready to see their work contribute to a sustainable future.
Customer Support at Sellpy
The next German-speaking colleague will have an important role in enabling customers in the DACH region. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, email and phone when required. We specialize in unique items at Sellpy, which gives you plenty of fun challenges that you guaranteed haven’t faced before.
In short, you will
- Create satisfaction for our buyers and sellers in our German-speaking markets.
- Pick up inquiries via chat, email and telephone when required.
- Learn lots from tech and sustainability in a fast-paced environment.
- Help to improve our service based on customer feedback.
- Contribute to how we expand our processes in customer support.
Requirements
- A structured and service-minded mentality.
- Spoken and written fluency in German.
- Good knowledge of English as this is our company language.
- An interest in finding solutions and improving the offer for our customers.
We’d be impressed if you have
- Experience in a customer-facing role.
- An interest in second hand.
You get to
- Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis.
- Work from Berlin or Stockholm, depending on your location.
- Benefit from hybrid work from our offices in Stockholm (Medborgarplatsen) or Berlin (Kreuzberg), and from home.
- Work with highly skilled and motivated colleagues.
- Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more).
- Gain new skills with unlimited access to a learning platform.
Location
Berlin or Stockholm, based on your location.
Form of employment: Full-time
Start: As agreed upon
- The teams
- Customer Support
- Locations
- Medborgarplatsen, Berlin
- Remote status
- Hybrid Remote
Use your talent. Drive the change.
What’s working at Sellpy like?
We never settle for less and strive to always improve. We exist to build a better future and must therefore keep a progressive mindset, where new ways of thinking are welcomed instead of shot down. Together we turn the not so good into great, and keep what makes us happy and effective.
Teamwork is important – you can’t make a big change unless everyone’s in on it. We help each other out when needed and celebrate every achievement. We’re convinced that if everyone’s happy to go to work each day, we’ll do our best work together.
About Sellpy
Sellpy’s vision is to empower everyone to live a circular life. We believe there is huge financial, social and environmental value in prolonging the life of things and clothes. We are proud to be the leading service for second hand items, and one of the fastest-growing scale-ups in Sweden. Since launching, we have given new life to more than 20 million pre-owned items, saving almost 100.000 tons of CO₂.
Customer Support Associate - German Speaking
More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team.
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